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Version: On-Premise 2.4

Change Severity

Activity Description​

Changes the severity level of an incident.

Settings​

  • Use Current Incident/Use Another Incident – Determines whether to change the severity of the incident that triggered the workflow, or another incident.
  • Type: Device/Service – Determines whether the incident is ascribed to a Device or a Service.
  • Name – The name of the constant/dynamic incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
  • Classification – The classification of the incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
  • Automatically Change the Severity – Increases or decreases the incident's severity level by 1, regardless of its current level.
  • Or, manually select the Severity – Sets the incident's severity level to one of the following constant values: Info, Warning, Minor, Major, Critical or a Variable's value (e.g., %Severity%).